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Frequently asked questions

Do you bill insurance companies directly?

Exercise therapy is not legally recognized as healthcare and therefore not covered or billed for insurance coverage. Pushing Boundaries, like other exercise therapy studios, are unable to attain a National Provider Identifier (NPI), which is required by most insurers to bill for services. We also are unable to assign Current Procedural Terminology (CPT) codes for our work. Our team will work with each client to provide any documentation a client requests to aid in their reimbursement efforts.

Have you worked with someone with my diagnosis, injury or circumstances?

Our team of experienced exercise therapists have worked with a variety of diagnoses, conditions and injuries. While all our clients and their diagnoses and conditions are unique and varied, our exercise therapists are skilled in reviewing, adapting and customizing everyone’s therapies.

That said, part of our extensive intake process is to ensure that we are the right fit for your condition and goals.

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What kind of equipment do you have onsite?

Our studio is well appointed with multiple FES (functional electrical stimulation) bikes and Galileo vibration plate therapy products, the Amadeo finger-hand robotic rehabilitation machine, the Lokomat robotic gait training system and a variety of adjustable therapy tables and standing frames to aid in client exercise.

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What is the difference between going to Pushing Boundaries and going to a gym?

Pushing Boundaries provides specific scheduled coaching and training, customized to every client. There is a ratio of one client to one exercise therapist, and when needed, one client to two exercise therapists. Clients benefit from the focused attention and the dedicated and singular approach our exercise therapists provide.

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How can I get assistance with covering the costs of care?

Pushing Boundaries works hard to keep costs reasonable as we understand that healthcare costs can be overwhelming. There are a variety of organizations that offer grants and funding for community-based care. In addition, we have been fortunate to have generous donors sponsor specific in-house scholarship opportunities. For more information on these options, please visit our Financial support resources HERE.

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Since Clients pay for care, how are donations used?

Rates charged to clients currently cover approximately 70% of the basic costs to provide the service. The remainder of those costs, as well as anything outside of basic operations (such as equipment maintenance, replacement or acquisition and community engagement and resource center support) are covered by the generosity of the community via individual donations, corporate sponsorship and grants.

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